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Frequently Asked Questions

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When will my order ship?

All in-stock orders received by 12pm Monday to Thursday will be shipped out the same day. Orders received after 12pm Monday to Wednesday, will be shipped out the following day. Orders received after 12pm on Thursday, will be shipped out on Monday.

How can I pay for my order?

We accept credit card, cheque, bank or wire transfers as forms of payment. Please note that we pass on bank charges for wire transfer fees which will be added to your invoice ($15). This is in addition to the standard $20 handling fee.  

What is your refund policy?

We guarantee that at the time of shipment that your product is free from defects in materials and workmanship, and that it will meet the specific requirements detailed on the lot-specific datasheet provided with the product. Should you have a technical issue with a product, please contact our technical support services.

My product was damaged upon arrival. What should I do?

Malfunction and/or breakage/damage resulting from any external factors after delivery of product is covered under our terms of warranty. Please notify us within 24 hours of receiving the goods. After this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim.